refund policy


returns 
our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be returned in the original packaging. 

to complete your return, we require a receipt or proof of purchase. 
please do not send your purchase back to the manufacturer. 

there are certain situations where only partial refunds are granted (if applicable) 
- any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- any item that is returned more than 30 days after delivery 

refunds (if applicable) 
once your return is received and inspected, we will send you an email to notify you that we have received your returned item. we will also notify you of the approval or rejection of your refund. 
if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

late or missing refunds (if applicable)

after receiving a refund email confirmation, it may take some time before your refund is officially posted. 

if you haven’t received a refund yet, first check your bank account again. 
then contact your credit card company, next contact your bank. there is often some processing time before a refund is posted. 
if you’ve done all of this and you still have not received your refund yet, please contact us at info@komfykozycollect.com. 

sale items (if applicable) 
only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

exchanges (if applicable) 
we only replace items if they are defective or damaged. if you need to exchange it for the same item, send us an email at info@komfykozycollect.com and we'll provide an address to send in your return. 

gifts 
if the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. once the returned item is received, a gift certificate will be mailed to you. 

if the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. 

shipping 
to return your product, you should email info@komfykozycollect.com and we will provide a return address to send the item to.  

you will be responsible for paying for your own shipping costs for returning your item. shipping costs are non-refundable. if you receive a refund, the cost of return shipping will be deducted from your refund. 

depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

we use a trackable and insured shipping service to send out all products. we recommend you do the same with returns. we don’t guarantee that we will receive your returned item.



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