- you will receive an order confirmation post checkout.
- then you will receive your shipping information with your tracking details in 48 hrs via email.
- then you will receive your purchase in 2-8 business days.
how do i change or cancel my order:
please always check that you've entered your information correctly. you can view your entered details on the order confirmation which your receive via email immediately after checkout.
to cancel or change your order please email firstname.lastname@example.org as soon as possible with your order number and specific request and we’ll be able to assist you. once your order has been fulfilled and shipped we are no longer able to make adjustments.
our 100% satisfaction guarantee:
if you are not satisfied with the quality, or any other aspect of the product you received, please return it to us within 45 calendar days of fulfillment, or 14 calendar days of tracking confirmed delivery, whichever occurs first, for a replacement or refund equivalent to the product price, less shipping and fulfillment charges.
to be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging, which must be in unused and new condition.
items can be returned within 45 days from the date you place your order, or 14 days from the date your item is confirmed as delivered by tracking, whichever occurs first; or for a period of time as required by applicable law. If more days have passed than are defined in the preceding sentence, unfortunately we can’t offer you a credit, refund or exchange.
email email@example.com for local vancouver return address.
all return shipments are shipped at your own expense.
how can i track my order:
within 48 hours of your order confirmation email you'll receive a shipping confirmation email containing a link directly to the tracking details of your order. from there you can monitor your order's progress until the package is delivered to your door, estimated ~2-8 days.
i placed an order but never received a order confirmation email:
if you do not see a confirmation email within 24 hours of placing your order, please double check if your email was spelled correctly and check your junk folder. if you are still unable to locate the confirmation email for your order, please contact our support team by emailing firstname.lastname@example.org and we'll locate your order and resend an order confirmation email to the correct address.
what payment methods do you accept:
we accept Visa, MasterCard, American Express, PayPal, Google Pay.
what if my credit card was declined:
if your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase. if for whatever reason you are unsure if your payment has gone through, please email email@example.com and we'll inform you whether the money was withdrawn or not.