easy returns

i received my order but the item is defective, incorrect, or missing: we know how frustrating this can be. rest assured, we want to make every order perfect for our #kkDolls!

upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email within 2 business days of delivery. depending on the circumstance, we may be able to extend this timeframe up to 5 business days; please report your item as soon as possible for assessment.

include a photo and description of the issue along with your Order Number to ensure a speedy resolution. We will work with you to correct the order as quickly as possible so that you can show off your doll features. 

if you are unhappy with your purchase or would like to return your items: please send your item(s) back to our Distribution Center, address provided once you email us:

  • komfy kozy does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
  • Depending on the shipping method and carrier selected, your return package may take several days to reach us.
  • Please allow 5-7 business days to process your return once it is received by our Distribution Center.

helpful hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

does komfy kozy issue refunds: refunds are issued to the original form of payment used on an order in the event that it is canceled.

for out of stock items: we issue refunds to the original form of payment used if any items on the order sell out and we are unable to replenish in a timely manner.

for returns: we issue refunds in the form granted that we are unable to get your desired product, under rare cases will we not be able to, however there is nothing that we cant solve granted that you communicate with us via our customer support team. 

note: refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

If you have any questions or concerns regarding refunds, please email and we will be more than happy to assist!